Misused or abused merchandise will not be accounted as defective. We will reply you ASAP. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem. If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback.This item is in the category "Business & Industrial\Material Handling\Hoists, Winches & Rigging\Lifting Machine Parts, Rigging\Lifting Machine Remotes". The seller is "fangtop" and is located in this country: CN. This item can be shipped worldwide.